{"id":23974,"date":"2025-06-16T08:29:30","date_gmt":"2025-06-16T08:29:30","guid":{"rendered":"urn:uuid:b1b85c1e-3471-4398-b6f6-e53fd119df0a"},"modified":"2025-06-27T01:09:39","modified_gmt":"2025-06-27T01:09:39","slug":"complaint-handling","status":"publish","type":"page","link":"https:\/\/www.mapletree.com.sg\/jp\/contact-us\/mijkk\/complaint-handling\/","title":{"rendered":"Complaint Handling"},"content":{"rendered":"\n<div class=\"wp-block-group uk-container has-global-padding is-content-justification-center is-layout-constrained wp-container-core-group-is-layout-783307d7 wp-block-group-is-layout-constrained\" style=\"padding-right:0px;padding-left:0px\">\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-container-core-group-is-layout-4bc54592 wp-block-group-is-layout-constrained\" style=\"padding-right:100px;padding-left:100px\">\n<div class=\"wp-block-group alignfull is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-ce155fab wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group mt-full-width has-global-padding is-layout-constrained wp-container-core-group-is-layout-aba9ee7c wp-block-group-is-layout-constrained\" style=\"padding-right:0px;padding-left:0px\">\n<div class=\"wp-block-group alignwide mt-mobile-padding has-global-padding is-layout-constrained wp-container-core-group-is-layout-b8da494c wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:100px;padding-bottom:50px;padding-left:100px\">\n<div class=\"wp-block-group has-global-padding is-content-justification-center is-layout-constrained wp-container-core-group-is-layout-80075642 wp-block-group-is-layout-constrained has-background\" style=\"border-radius:20px;min-height:330px;background-image:url(&#039;https:\/\/www.mapletree.com.sg\/tachyon\/2025\/02\/IMG_1654-1-scaled.jpg&#039;);background-position:46% 9%;background-size:cover;\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group mt-full-wdith basic-page-content mt-mobile-padding has-global-padding is-layout-constrained wp-container-core-group-is-layout-d0892684 wp-block-group-is-layout-constrained\" style=\"padding-right:100px;padding-bottom:80px;padding-left:100px\">\n<p class=\"has-custom-mapletree-burnt-sienna-color has-text-color has-link-color wp-elements-82a9aa2c1dfd9729532d5f3c7474aeb0\" style=\"font-size:25px\">\u82e6\u60c5\u51e6\u7406\u63aa\u7f6e\u53ca\u3073\u7d1b\u4e89\u89e3\u6c7a\u63aa\u7f6e\u306b\u3064\u3044\u3066<\/p>\n\n\n\n<p><strong>\u82e6\u60c5\u51e6\u7406\u63aa\u7f6e\u53ca\u3073\u7d1b\u4e89\u89e3\u6c7a\u63aa\u7f6e\u306b\u3064\u3044\u3066<\/strong><\/p>\n\n\n\n<p>Mapletree Investments Japan\uff08\u30e1\u30fc\u30d7\u30eb\u30c4\u30ea\u30fc \u30a4\u30f3\u30d9\u30b9\u30c8\u30e1\u30f3\u30c4 \u30b8\u30e3\u30d1\u30f3) \u682a\u5f0f\u4f1a\u793e\uff08\u4ee5\u4e0b\u300c\u5f53\u793e\u300d\u3068\u3044\u3044\u307e\u3059\u3002\uff09\u306f\u3001\u6295\u8cc7\u52a9\u8a00\u30fb\u4ee3\u7406\u696d\u306b\u3064\u3044\u3066\u3001\u82e6\u60c5\u51e6\u7406\u63aa\u7f6e\u53ca\u3073\u7d1b\u4e89\u89e3\u6c7a\u63aa\u7f6e\u3092\u3068\u3063\u3066\u304a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>1. \u5f53\u793e\u3078\u306e\u9023\u7d61\u65b9\u6cd5\u53ca\u3073\u82e6\u60c5\u7b49\u306e\u7533\u3057\u51fa\u5148<br>\u4f4f \u6240\uff1a\u3012100-6105 \u6771\u4eac\u90fd\u5343\u4ee3\u7530\u533a\u6c38\u7530\u753a2\u4e01\u76ee11\u756a1\u53f7 \u5c71\u738b\u30d1\u30fc\u30af\u30bf\u30ef\u30fc5\u968e<br>\u540d \u79f0\uff1aMapletree Investments Japan\u682a\u5f0f\u4f1a\u793e<br>\u96fb \u8a71\uff1a03-6459-6469<br>\u53d7\u4ed8\u6642\u9593\uff1a\u5348\u524d9\u664230\u5206\u304b\u3089\u5348\u5f8c6\u6642<br>\uff08\u571f\u3001\u65e5\u3001\u795d\u796d\u65e5\u53ca\u3073\u5e74\u672b\u5e74\u59cb\u7b49\u306e\u4f11\u696d\u65e5\u3092\u9664\u304d\u307e\u3059\u3002\uff09<\/p>\n\n\n\n<p>2. \u5f53\u793e\u306e\u82e6\u60c5\u51e6\u7406\u63aa\u7f6e\u306b\u3064\u3044\u3066<br>&nbsp;&nbsp;&nbsp;&nbsp;(1)&nbsp;\u5f53\u793e\u306f\u3001\u82e6\u60c5\u51e6\u7406\u898f\u7a0b\u3092\u5b9a\u3081\u3001\u304a\u5ba2\u69d8\u304b\u3089\u306e\u82e6\u60c5\u7b49\u306e\u304a\u7533\u3057\u51fa\u306b\u5bfe\u3057\u3066\u3001\u771f\u646f\u306b\u3001\u307e\u305f\u8fc5\u901f\u306b\u5bfe\u5fdc\u3057\u3001\u304a\u5ba2\u69d8\u306e\u3054\u7406\u89e3\u3092\u3044\u305f\u3060\u304f\u3088\u3046\u306b\u52aa\u3081\u3066\u304a\u308a\u307e\u3059\u3002\u82e6\u60c5\u7b49\u306e\u89e3\u6c7a\u306b\u5411\u3051\u305f\u6a19\u6e96\u7684\u306a\u6d41\u308c\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<br>&nbsp;&nbsp;&nbsp;&nbsp;i.&nbsp;\u304a\u5ba2\u69d8\u304b\u3089\u306e\u82e6\u60c5\u7b49\u306e\u53d7\u4ed8<br>&nbsp;&nbsp;&nbsp;&nbsp;ii. \u793e\u5185\u62c5\u5f53\u8005\u306b\u3088\u308b\u4e8b\u60c5\u8074\u53d6\u30fb\u8abf\u67fb\u3068\u89e3\u6c7a\u6848\u306e\u691c\u8a0e<br>&nbsp;&nbsp;&nbsp;&nbsp;iii. \u89e3\u6c7a\u6848\u306e\u3054\u63d0\u793a\u30fb\u89e3\u6c7a<\/p>\n\n\n\n<p>&nbsp;&nbsp;&nbsp;&nbsp;(2) \u5f53\u793e\u306f\u3001\u4e0a\u8a18\u306b\u3088\u308b\u82e6\u60c5\u7b49\u306e\u89e3\u6c7a\u3092\u56f3\u308b\u307b\u304b\u306b\u3001\u6b21\u306e\u56e3\u4f53\u3092\u901a\u3058\u3066\u82e6\u60c5\u306e\u89e3\u6c7a\u3092\u56f3\u308b\u3053\u3068\u3068\u3057\u3066\u304a\u308a\u307e\u3059\u3002\u3053\u306e\u56e3\u4f53\u306f\u3001\u5f53\u793e\u304c\u52a0\u76df\u3057\u3066\u304a\u308a\u307e\u3059\u4e00\u822c\u793e\u56e3\u6cd5\u4eba\u65e5\u672c\u6295\u8cc7\u9867\u554f\u696d\u5354\u4f1a\u304b\u3089\u82e6\u60c5\u306e\u89e3\u6c7a\u306b\u3064\u3044\u3066\u306e\u696d\u52d9\u3092\u53d7\u8a17\u3057\u3066\u304a\u308a\u3001\u304a\u5ba2\u69d8\u304b\u3089\u306e\u82e6\u60c5\u3092\u53d7\u3051\u4ed8\u3051\u3066\u304a\u308a\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u3092\u3054\u89a7\u3044\u305f\u3060\u304f\u304b\u3001\u304a\u96fb\u8a71\u3067\u3054\u7167\u4f1a\u304f\u3060\u3055\u3044\u3002<br>&nbsp;\u540d\u3000\u3000\u79f0\uff1a\u7279\u5b9a\u975e\u55b6\u5229\u6d3b\u52d5\u6cd5\u4eba\u8a3c\u5238\u30fb\u91d1\u878d\u5546\u54c1\u3042\u3063\u305b\u3093\u76f8\u8ac7\u30bb\u30f3\u30bf\u30fc<br>&nbsp;\u4f4f\u3000\u3000\u6240\uff1a\u3012103-0025\u3000\u6771\u4eac\u90fd\u4e2d\u592e\u533a\u65e5\u672c\u6a4b\u8305\u5834\u753a2-1-1\u3000\u7b2c\u4e8c\u8a3c\u5238\u4f1a\u9928<br>&nbsp;\u96fb\u3000\u3000\u8a71\uff1a0120-64-0025\uff08\u30d5\u30ea\u30fc\u30c0\u30a4\u30e4\u30eb\uff09<br>&nbsp;\u53d7\u4ed8\u6642\u9593\uff1a\u5348\u524d9\u6642\u304b\u3089\u5348\u5f8c5\u6642<br>&nbsp;\uff08\u571f\u3001\u65e5\u3001\u795d\u796d\u65e5\u53ca\u3073\u5e74\u672b\u5e74\u59cb\u7b49\u306e\u4f11\u696d\u65e5\u3092\u9664\u304d\u307e\u3059\u3002\uff09<br>&nbsp;\u30db\u30fc\u30e0\u30da\u30fc\u30b8\uff1a<a href=\"https:\/\/www.finmac.or.jp\/\">https:\/\/www.finmac.or.jp\/<\/a><\/p>\n\n\n\n<p>3. \u5f53\u793e\u306e\u7d1b\u4e89\u89e3\u6c7a\u63aa\u7f6e\u306b\u3064\u3044\u3066<br>\u5f53\u793e\u306f\u3001\u4e0a\u8a18\u306e\u7279\u5b9a\u975e\u55b6\u5229\u6d3b\u52d5\u6cd5\u4eba\u8a3c\u5238\u30fb\u91d1\u878d\u5546\u54c1\u3042\u3063\u305b\u3093\u76f8\u8ac7\u30bb\u30f3\u30bf\u30fc\u304c\u884c\u3046\u3042\u3063\u305b\u3093\u3092\u901a\u3058\u3066\u7d1b\u4e89\u306e\u89e3\u6c7a\u3092\u56f3\u308b\u3053\u3068\u3068\u3057\u3066\u304a\u308a\u307e\u3059\u3002\u540c\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u5f53\u793e\u304c\u52a0\u76df\u3057\u3066\u304a\u308a\u307e\u3059\u4e00\u822c\u793e\u56e3\u6cd5\u4eba\u65e5\u672c\u6295\u8cc7\u9867\u554f\u696d\u5354\u4f1a\u304b\u3089\u3042\u3063\u305b\u3093\u306b\u3064\u3044\u3066\u306e\u696d\u52d9\u3092\u53d7\u8a17\u3057\u3066\u304a\u308a\u3001\u3042\u3063\u305b\u3093\u59d4\u54e1\u306b\u3088\u308b\u3042\u3063\u305b\u3093\u624b\u7d9a\u304c\u884c\u308f\u308c\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u3092\u3054\u89a7\u3044\u305f\u3060\u304f\u304b\u3001\u304a\u96fb\u8a71\u3067\u3054\u7167\u4f1a\u304f\u3060\u3055\u3044\u3002<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u82e6\u60c5\u51e6\u7406\u63aa\u7f6e\u53ca\u3073\u7d1b\u4e89\u89e3\u6c7a\u63aa\u7f6e\u306b\u3064\u3044\u3066 \u82e6\u60c5\u51e6\u7406\u63aa\u7f6e\u53ca\u3073\u7d1b\u4e89\u89e3\u6c7a\u63aa\u7f6e\u306b\u3064\u3044\u3066 Mapletree Investments Japan\uff08\u30e1\u30fc\u30d7\u30eb\u30c4\u30ea\u30fc \u30a4\u30f3\u30d9\u30b9\u30c8\u30e1\u30f3\u30c4 \u30b8\u30e3\u30d1\u30f3) \u682a\u5f0f\u4f1a\u793e\uff08\u4ee5\u4e0b\u300c\u5f53\u793e\u300d\u3068\u3044\u3044\u307e\u3059\u3002\uff09\u306f\u3001\u6295\u8cc7\u52a9\u8a00\u30fb\u4ee3\u7406\u696d\u306b\u3064\u3044\u3066\u3001\u82e6\u60c5\u51e6\u7406\u63aa\u7f6e\u53ca\u3073\u7d1b\u4e89\u89e3\u6c7a\u63aa\u7f6e\u3092\u3068\u3063\u3066\u304a\u308a\u307e\u3059\u3002 1. \u5f53\u793e\u3078\u306e\u9023\u7d61\u65b9\u6cd5\u53ca\u3073\u82e6\u60c5\u7b49\u306e\u7533\u3057\u51fa\u5148\u4f4f \u6240\uff1a\u3012100-6105 \u6771\u4eac\u90fd\u5343\u4ee3\u7530\u533a\u6c38\u7530\u753a2\u4e01\u76ee11\u756a1\u53f7 \u5c71\u738b\u30d1\u30fc\u30af\u30bf\u30ef\u30fc5\u968e\u540d \u79f0\uff1aMapletree Investments Japan\u682a\u5f0f\u4f1a\u793e\u96fb \u8a71\uff1a03-6459-6469\u53d7\u4ed8\u6642\u9593\uff1a\u5348\u524d9\u664230\u5206\u304b\u3089\u5348\u5f8c6\u6642\uff08\u571f\u3001\u65e5\u3001\u795d\u796d\u65e5\u53ca\u3073\u5e74\u672b\u5e74\u59cb\u7b49\u306e\u4f11\u696d\u65e5\u3092\u9664\u304d\u307e\u3059\u3002\uff09 2. \u5f53\u793e\u306e\u82e6\u60c5\u51e6\u7406\u63aa\u7f6e\u306b\u3064\u3044\u3066&nbsp;&nbsp;&nbsp;&nbsp;(1)&nbsp;\u5f53\u793e\u306f\u3001\u82e6\u60c5\u51e6\u7406\u898f\u7a0b\u3092\u5b9a\u3081\u3001\u304a\u5ba2\u69d8\u304b\u3089\u306e\u82e6\u60c5\u7b49\u306e\u304a\u7533\u3057\u51fa\u306b\u5bfe\u3057\u3066\u3001\u771f\u646f\u306b\u3001\u307e\u305f\u8fc5\u901f\u306b\u5bfe\u5fdc\u3057\u3001\u304a\u5ba2\u69d8\u306e\u3054\u7406\u89e3\u3092\u3044\u305f\u3060\u304f\u3088\u3046\u306b\u52aa\u3081\u3066\u304a\u308a\u307e\u3059\u3002\u82e6\u60c5\u7b49\u306e\u89e3\u6c7a\u306b\u5411\u3051\u305f\u6a19\u6e96\u7684\u306a\u6d41\u308c\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002&nbsp;&nbsp;&nbsp;&nbsp;i.&nbsp;\u304a\u5ba2\u69d8\u304b\u3089\u306e\u82e6\u60c5\u7b49\u306e\u53d7\u4ed8&nbsp;&nbsp;&nbsp;&nbsp;ii. \u793e\u5185\u62c5\u5f53\u8005\u306b\u3088\u308b\u4e8b\u60c5\u8074\u53d6\u30fb\u8abf\u67fb\u3068\u89e3\u6c7a\u6848\u306e\u691c\u8a0e&nbsp;&nbsp;&nbsp;&nbsp;iii. \u89e3\u6c7a\u6848\u306e\u3054\u63d0\u793a\u30fb\u89e3\u6c7a &nbsp;&nbsp;&nbsp;&nbsp;(2) 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3. 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