Key Facts
Developing for success and sustainability
Excellence in Retail and Service Experience

Mapletree’s dedication to provide memorable retail and service experience has garnered a slew of accolades.

  • InterContinental Saigon

    2023
  • InterContinental Residences Saigon
    Festival Walk

    2022
  • Denizen
    Oakwood Beluxs
    Oakwood
    Oakwood Residence Saigon
    VivoCity
    InterContinental Saigon
    InterContinental Residences Saigon

    2021
  • VivoCity
    Oakwood
    Oakwood Residence Saigon
    Denizen
    Oakwood Premier AMTD Singapore
    Festival Walk
    InterContinental Saigon

    2020
  • VivoCity
    Festival Walk
    Oakwood
    Oakwood Residence Saigon
    InterContinental Saigon

    2019
  • Festival Walk
    Oakwood

    2018
  • Denizen
    Festival Walk
    VivoCity

    2017
  • Festival Walk
    VivoCity

    2016
  • Festival Walk
    VivoCity

    2015
  • Festival Walk
    VivoCity 
    VivoCity Nanhai

    2014
  • VivoCity
    Festival Walk

    2013
  • VivoCity

    2012
  • VivoCity

    2011
  • VivoCity
    Festival Walk

    2010
  • VivoCity

    2009
  • VivoCity

    2008
  • VivoCity

    2007

InterContinental Saigon

Travel + Leisure Luxury Awards Asia Pacific 2023 - Best City Hotels in Vietnam
Travel + Leisure Southeast Asia, Hong Kong & Macau

InterContinental Residences Saigon

Vietnam's Leading Hotel Residences 2022
World Travel Awards

Festival Walk

U Magazine Shopping Mall Awards - Top 20 Shopping Mall Events (2021-2022)
U Magazine, Hong Kong SAR


VivoCity

Honeycombers Love Local: Readers' Choice Awards 2021: Best Retail Mall in Singapore (Gold Winner)
Honeycombers

HoneyKid's Love Local: Readers' Choice Awards 2021: Best Kid's Mall Experience (Gold Winner)
Honeycombers

Oakwood

Best Serviced Residence Brand in Asia 2022
DestinAsian 2022 Readers' Choice Awards

Best Serviced Apartment Operator in China 2021
16th China Hotel Starlight Awards

Leading Serviced Apartment Brand 2021 in India, Japan, South Korea and Thailand
World Travel Awards 2021

Oakwood Beluxs

Best Serviced Apartment Brand in China 2021
16th China Hotel Starlight Awards

Oakwood Residences Saigon

Customer Review Award 2021
Agoda

Denizen

2021 Elite 1% Ora Power Ranking
J Turner Research

InterContinental Saigon

Vietnam's Leading Hotel and Vietnam's Leading Conference Hotel 2021
World Travel Awards

InterContinental Residences Saigon

Vietnam's Leading Hotel Residences 2021
World Travel Awards

VivoCity

Readers' Choice Awards 2020 — Best Shopping Mall (Silver)
Expat Living

Oakwood

DestinAsian Readers’ Choice Awards 2020 — Top 5 Serviced Residence Brands
DestinAsian Media Group

Best Serviced Apartment Operator in China 2020
China Hotel Starlight Awards

Leading Serviced Apartment Brand 2020 in India, Japan, South Korea and Thailand
World Travel Awards

Oakwood Residence Saigon

Award of Excellence 2020
TrustYou

Oakwood Premier AMTD Singapore

Best Serviced Residence in Asia-Pacific 2020
Business Traveller Asia-Pacific Awards

Singapore Tourism Awards 2020 — Best Hotel Experience (Finalist)
Singapore Tourism Board

Denizen

Best Online Rating 2020 — Online Reputational Assessment
J Turner Research

Festival Walk

Kowloon West Best Security Services Awards 2020 (Honorable Managed Property Award — Shopping Mall)
Kowloon West Regional Crime Prevention Office, Hong Kong SAR

InterContinental Saigon

Leading Hotel, Conference Hotel and Hotel Residences 2020 in Vietnam
World Travel Awards

VivoCity (jointly won with The Walt Disney Company), “VivoCity x Disney Tsum Tsum Mid-Autumn: A Celebration of Love” campaign

Best Event-Led PR Campaign — PR Awards 2019 Southeast Asia
Marketing Magazine

VivoCity

Readers’ Choice Awards 2019 for the Best Shopping Centre — Voted and Awarded 2nd Place
Expat Living

Singapore Tourism Awards 2019 — Best Shopping Mall Experience (Finalist)
Singapore Tourism Board

Festival Walk

Sing Tao Parents’ Choice — Brand Awards 2019 — Mall’s Cartoon Character Themed Events Award
Sing Tao Daily

Oakwood

Corporate Housing Providers Association’s Tower of Excellence Award 2019 — Most Creative Marketing (more than US$49 million revenue)
Corporate Housing Providers Association

DestinAsian Readers’ Choice Awards 2019 — Top 5 Serviced Residence Brands
DestinAsian Media Group

Leading Serviced Apartment Brand 2019 in India, Japan, Singapore, South Korea and Thailand
World Travel Awards

Oakwood Residence Saigon

World Luxury Hotel Award 2019 — Luxury Serviced Apartment Continent Winner (Asia)
World Luxury Hotel Awards

InterContinental Saigon

World Travel Awards 2019 — Vietnam's Leading Hotel
World Travel Awards

Festival Walk

Apple Daily Best Mall Awards 2018 – Top 10 My Favourite Mall
Apple Daily, Hong Kong SAR

Oakwood

ASAP Serviced Apartment Corporate Account Management Award 2018
The ASAP – Association of Serviced Apartment Providers

Festival Walk

Digital EX Marketing Awards 2018 – Top Ten Malls
Metro Finance, Hong Kong SAR

Denizen

Elite 1% ORA Properties 2017
J Turner Research

Festival Walk

Asian Licensing Awards 2016 – Best Promotion Campaign
Asian Licensing Association

Hong Kong Licensing Awards 2016 – Best Promotion Campaign Award
Asian Licensing Association

Top 10 Favourite Shopping Mall Award
Hong Kong Economic Times

Apple Daily Action News Best Mall Awards 2016 – Top 10 My Favourite Mall
Apple Daily, Hong Kong SAR

Apple Daily Action News Best Mall Awards 2016 – Most Trendy Shopping Mall
Apple Daily, Hong Kong SAR

2017 Gold Stevie® Award – Inbound Marketing Program of the Year
Stevie Awards for Sales & Customer Service, Stevie® Awards

2017 Silver® Stevie Award – Best Use of Technology in Sales
Stevie Awards for Sales & Customer Service, Stevie® Awards

2017 Silver Stevie® Award – Inbound Marketing Program of the Year
Stevie Awards for Sales & Customer Service, Stevie® Awards

2017 Silver Stevie® Award – Award for Innovation in Sales – Hospitality and Leisure & Real Estate
Stevie Awards for Sales & Customer Service, Stevie® Awards

2017 Silver Stevie® Award – Innovation in Customer Service – Other Service Industries
Stevie Awards for Sales & Customer Service, Stevie® Awards

2017 Bronze Stevie® Award – Best Use of Technology in Sales – All Other Industries
Stevie Awards for Sales & Customer Service, Stevie® Awards

2017 Bronze Stevie® Award – Inbound Marketing Program of the Year
Stevie Awards for Sales & Customer Service, Stevie® Awards

2017 Bronze Stevie® Award – Award for Innovation in Sales – Hospitality and Leisure & Real Estate
Stevie Awards for Sales & Customer Service, Stevie® Awards

International Business Awards 2017 – Marketing Campaign of the Year-Real Estate – Gold Stevie® Award
Stevie® Award

VivoCity

2017 Certificate of Excellence
TripAdvisor

Festival Walk

Apple Daily Best Mall Awards 2015 – Top 10 My Favourite Mall
Apple Daily, Hong Kong SAR

Apple Daily Best Mall Awards 2015 – Most Trendy Shopping Mall
Apple Daily, Hong Kong SAR

International Business Awards – Corporate Social Responsibility Program of the Year - in Asia (China, Japan and Korea) – Gold Stevie Winner
The Stevie Awards

International Business Awards – Best Exhibition Display, Stand or Feature – Silver Stevie Winner
The Stevie Awards

The Marketing Events Awards – Best Event - CSR (Silver)
Marketing Magazine Group, Hong Kong SAR

The Marketing Events Awards – Best Exhibition Event (Silver)
Marketing Magazine Group, Hong Kong SAR

The Marketing Events Awards – Best Use of Multi-Channel (Bronze)
Marketing Magazine Group, Hong Kong SAR

The Marketing Events Awards – Best PR Strategy (Bronze)
Marketing Magazine Group, Hong Kong SAR

Marketing Excellence Awards – Excellence in Mass Event (Silver)
Marketing Magazine Group, Hong Kong SAR

Marketing Excellence Awards – Excellence in Gaming (Bronze)
Marketing Magazine Group, Hong Kong SAR

Experiential Marketing Brilliance Awards Hong Kong – Brilliance in Integrated, Digital Media Experience
Metro Finance Radio, Hong Kong SAR

Experiential Marketing Brilliance Awards Hong Kong – Top Ten Experiential Brilliance Excellence Awards Hong Kong
Metro Finance Radio, Hong Kong SAR

Experiential Marketing Brilliance Awards Hong Kong – Brilliance in Collaborated Event
Metro Finance Radio, Hong Kong SAR

VivoCity

Her World x Nuyou Mall Awards (2016) – Best Mall (South), Best Dining Mall (South) and Best Lifestyle Mall
Her World & Nuyou

AsiaOne People’s Choice Awards (2016) – Best Shopping Centre (Finalist)
AsiaOne, Singapore

Singapore Retail Association (2016) – Best Retail Event of the Year (Finalist) for “Star Wars: The Force Awakens” event
Singapore Retail Association

Festival Walk

Apple Daily Best Mall Awards 2014 – Top 10 My Favourite Malls
Apple Daily, Hong Kong SAR

Apple Daily Best Mall Awards 2014 – The Best Themed Mall (Most Trendy Shopping Mall)
Apple Daily, Hong Kong SAR

Yahoo! Emotive Brand Awards – Winner for Shopping Centre Category 2014 - 2015
Yahoo!, Hong Kong SAR

The Marketing Events Awards – Best Stunt (Gold)
Marketing Magazine Group, Hong Kong SAR

The Marketing Events Awards – Best Exhibition Event (Silver)
Marketing Magazine Group, Hong Kong SAR

The Marketing Events Awards – Best Digital Integration (Gold)
Marketing Magazine Group, Hong Kong SAR

Asia Pacific Shopping Center Awards – Marketing Excellence, Emerging Digital Technology – Silver
International Council of Shopping Centers

Marketing Excellence Awards – Excellence in Use of Apps (Gold)
Marketing Magazine Group, Hong Kong SAR

Marketing Excellence Awards – Excellence in Mass Event (Bronze)
Marketing Magazine Group, Hong Kong SAR

Experiential Marketing Brilliance Awards Hong Kong – Brilliance in Integrated, Digital Media Experience
Metro Finance Radio, Hong Kong SAR

Experiential Marketing Brilliance Awards Hong Kong – Brilliance in Festival Related Event
Metro Finance Radio, Hong Kong SAR

Experiential Marketing Brilliance Awards Hong Kong – Top Ten Experiential Brilliance Excellence Awards Hong Kong
Metro Finance Radio, Hong Kong SAR

My Favourite Greater China Brands (Shopping Centre Category)
Super Home Media Limited / China Travel Service (Hong Kong) Limited

VivoCity

AsiaOne People's Choice Awards 2015 – Best Suburban Shopping Centre – Winner
AsiaOne, Singapore

Festival Walk

The Most 'Like' Hong Kong Brand – Shopping Mall Category
Southern Metropolis Daily, China

Top 10 Favourite Shopping Malls in Hong Kong
Hong Kong Economic Times

Yahoo! Emotive Brand Awards – Winner for Shopping Centre Category 2013 - 2014
Yahoo!, Hong Kong SAR

The Best Shopping Mall in Town
Fashion & Beauty Magazine, Hong Kong SAR

Prestigious Corporate Brand Awards – Mainland Consumers’ Most Favoured Shopping Mall in Hong Kong
Ming Pao Daily, Hong Kong SAR

Prestigious Corporate Brand Awards – Hong Kong Consumers’ Most Favoured Shopping Mall in Hong Kong
Ming Pao Daily, Hong Kong SAR

Experiential Marketing Excellence Awards Hong Kong – Best Strategy for Customer Services
Metro Finance Radio, Hong Kong SAR

VivoCity

AsiaOne People's Choice Awards – Best Shopping Centre (City) – Top 3
AsiaOne, Singapore

AsiaOne People's Choice Awards – Winner, Best Family-Friendly Mall
AsiaOne, Singapore

Asia Pacific Shopping Center Awards – New Media, Social Media Digital – Gold
International Council of Shopping Centers

SRA Shopping Centre Awards – Outstanding Efforts in Advertising & Promotions
Singapore Retailers Association

VivoCity Nanhai

2014 Commercial Landmark in Foshan City
Guangzhou Daily, China

2014 Most Influential District Shopping Mall
Guangzhou Daily, China

The Cutting-Edge Commercial Property
Guangdong Circulation Chamber of Commerce, China
Guangdong Restaurant Association, China
Guangdong Commercial Economics Society, China
Topbiz360.com

Top 10 Commercial Real Estate in Foshan
Winshang.com, Guangdong Chain Operations Association

Top 10 Commercial Landmarks in Foshan
Pearl River Times, China

 AsiaOnePeopleschoiceaward2013

VivoCity

AsiaOne People's Choice Awards – Winner, Best Shopping Centre (Town)
AsiaOne, Singapore

Marketing Excellence Awards – Excellence in In-Store Marketing Gold Award
Marketing Magazine Group, Singapore

Asia Pacific Shopping Center Awards – Gold (Marketing Excellence)
International Council of Shopping Centers

 

Festival Walk

Most Favorite Shopping Mall in Town
Fashion & Beauty Magazine, Hong Kong SAR

Yahoo! Emotive Brand Awards – Winner for Shopping Centre Catergory
Yahoo!, Hong Kong SAR

Most Prestigious Brands by Mainland Visitors
Love Travel Media, Hong Kong SAR

 

 

 

VivoCity

AsiaOne People's Choice Awards – Winner, Best Shopping Centre (Town)
AsiaOne, Singapore

The MARKies Awards – Best Idea (Retail Category)
Marketing Magazine Group, Singapore


SSC Status
Asiaone People Choice

VivoCity

Singapore Service Class Status
SPRING Singapore

World's Top 10 Retail Destinations
Shopping Center News, India

Expat Living Reader Awards – 3rd place (Shopping Centre Category)
Expat Living, Singapore

AsiaOne People's Choice Awards – Winner, Best Shopping Centre
AsiaOne, Singapore

Asiaone People Choice Top 3

VivoCity

TimeOut 2010 Best of Singapore Awards – Runner-up (Shopping Malls)
TimeOut Magazine, Singapore

AsiaOne People's Choice Awards – Top Three Shopping Centres
AsiaOne, Singapore

"Clean, Dry & Sparkling Public Toilets", 5th South West District Public Health Award – Winner
National Environmental Agency (NEA), South West Community Development Council (CDC), Town Councils and Restroom Association Singapore (RAS)

Expat Living Reader Awards – Runner-up (Shopping Centres)
Expat Living, Singapore

Festival Walk

2010 Top Service Award (Shopping centre category)
Next Magazine, Hong Kong SAR

Vivocity

VivoCity

AsiaOne People’s Choice Awards – Top Three Shopping Centres
AsiaOne, Singapore

"Clean, Dry & Sparkling Public Toilets", 4th South West District Public Health Award – Winner
National Environmental Agency (NEA), South West Community Development Council (CDC), Town Councils and Restroom Association Singapore (RAS)

Singapore Experience Awards 2009 – Finalist (Best Shopping Experience)
Singapore Tourism Board

VivoCity

Asia Shopping Centre Awards (Silver) for VivoCity's Sparkling Christmas 2007 programme
International Council of Shopping Centres (ICSC)

Tourism Awards – Winner (Best Shopping Experience – Shopping Mall)
Singapore Tourism Board

VivoCity

Top 10 Asian Mega-malls
Forbes Traveler