Customer Solutions
Car Park Matters

Car Park Operations

The car park at your leased premises is operated and maintained by Mapletree and/or our appointed Car Park operators.

Please refer to "Directory of Phone Numbers" for the respective Mapletree's management office or Car Park operator at your leased premises.

You can contact them regarding any car park matters during the management office operating hours as mentioned in "property Management" section.

The car park systems are cashless – it is on full Electronic Parking System (EPS).

The details of the Car Park operators and the car park charges are also displayed at the car park entrances.

Season Car Parking Policy and Charges

Applications and renewals of Season Parking Permits are handled mostly through our online Centralized Carpark Portal and Management System (“CCPMS”) ( For some properties which are not covered by CCPMS, the said applications and renewals would be handled by the respective Mapletree’s Management office as stated in the Directory of Phone Numbers.

Please refer to CCPMS ( or Mapletree’s Management office for details of the season car park charges as well as the terms and conditions. Please note that the season parking permit charges differ depending on the location of the car parks and the type of permits purchased.

All Season Parking Permits must be renewed at least 2 weeks before the expiry date. Season Parking Permits can be purchased for a minimum period of 1 month to a maximum of 3 months. Sale of Tenant Conditional Season Parking Permits is subject to availability.

Season Parking Permits are sold on a calendar month basis and are valid from the first day to the last day of the month. There will not be pro-rata charges for season car park applications that commence after the first day of the month or refunds for terminations that take place before the last day of the month. For example, if your permit commences on the 15th of January, you are still required to pay for the whole month of January. Similarly, if you terminate on the 15th of January, you will not be able to get a refund for the remainder of the month (in this case a refund for the period of 16th to 31st of January).

There are two types of Season Parking Permits available

a) Tenant's Entitlement Season Parking Permits

The Entitlement Season Parking Permits are allocated based on area leased or as per stated in the tenancy agreement.

b) Tenant's Conditional Season Parking Permits

These are additional permits over and above the Entitled Season Parking Permits and are subject to availability. The management reserves the right at its absolute discretion to withdraw the permit as and when the need arises.

CCPMS Tenant administrator account / Tenant's staff individual account

Tenant administrator account

CCPMS Tenant administrator login is different from FMS Tenant administrator login, which currently is used for fitting out applications.

One company can only have one CCPMS Tenant Administrator at this point of time.

Tenant Administrator account can be transferred to another person via the CCPMS system, via the following steps:

a) Existing administrator to log in to the system

b) Update the email address to be used for the login to the new email address under tenant account administrator profile in CCPMS.

Tenant's staff individual account

If you wish to have your staff to manage their own season parking permit or pay by themselves, you can acknowledge your staff with your Tenant administrator account. You can then assign your entitlement permits to your acknowledged staff or have them apply for conditional parking permits using the acknowledged email.

The Tenant is still accountable and responsible for the assigned permits.

Tenant administrator can cancel the permits assigned to their employees any time at its own discretion.

Other Terms And Conditions 

The transfer of season parking permit between vehicles is only allowed if both vehicles belong to the same registered owner. 

The reservation of car park physical lots is prohibited. If you need to reserve any car park lots to facilitate your operations or events, please approach the respective Property Management staff at your leased premises for assistance. 

We, the Landlord and our agents, shall not be held responsible for any loss or damages that may arise from the usage of the car parking facilities.

Hourly Parking

Car parks are open to the public.

The hourly parking rates are displayed at the entrance to the property.

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